Get Hired | Apply for Customer Service Supervisor Job in Uae
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Description
Hiring a Customer service supervisor for Abu Dhabi.
Key Responsibilities:
- Manage and coordinate customer support teams.
- Cross functional collaboration to resolve issues.
- Improve customer service procedures, policies, and standards and set clear and actionable goals for support teams.
- Build a customer-centric culture.
- Improve employee recruitment and appraisals to recruit better staff.
- Conduct a quality assurance survey with customers to provide feedback to employees.
- Conduct periodic reviews and performance evaluations of team members.
- Aid the employees in keeping stress levels low and productivity high.
- Improve individual agent/team level performance – SLA, Average Handle Time, Average Response Time, Number of calls/chats/tickets handled.
- Plan and improve the training process.
Key Requirements:
- Bachelor's degree or equivalent experience.
- Four years experience as customer service supervisor.
- Proficiency in MS Office software.
- Excellent oral and written communication, sales, and customer service skills.
- High degree of professionalism and integrity.
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Published: April 02, 2022
Location: Abu Dhabi, United Arab Emirates
Category: Customer Service / Reservations / Telecalling
Job Type: Full-time
Keywords: Customer Service Supervisor jobs in Abu Dhabi, UAE | customer service Jobs in UAE
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